Widerrufsrecht

Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which:

• you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods in a single order and these are delivered together;
• you or a third party named by you, who is not the carrier, have taken possession of the last good, provided you ordered multiple goods in a single order and these are delivered separately;
• you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you ordered a good that is delivered in multiple partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Pantea Web Commerce, info@alphapack.shop, silvrettaweg 14 8048 zurich) by means of a clear declaration (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not exist for contracts:

• for the delivery of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose expiration date would soon be exceeded;
• for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no control;
• for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

• for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery;
• for the delivery of goods which, after delivery, are inseparably mixed with other items due to their nature;
• for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

• To (Pantea Web Commerce, info@alphapack.shop, silvrettaweg 14 8048 zurich)
• I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
• Ordered on ()/received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date